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This website is operated by Miss Ellen’s. By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. These together with our Privacy Policy govern our relationship with you in relation to any activity, information, services or products you may obtain from this site. Your statutory rights are not affected at any time.
Terms “we”, “us” and “our” used throughout the site refer to Miss Ellen’s. The terms ‘you’ or ‘your’ refers to the user/view of said website.
Purchasing Products from our Website
Products displayed on our site can be ordered securely through an encrypted secure server.
We accept payment via PayPal, Revolut, Debit/Credit Cards- Visa, Mastercard and American express, payment can also be made in cash upon collection of your order from our store (137 Il-Lunzjata Street Hamrun during opening hours).
We do not accept cash payment on deliveries.
During checkout you have the option to choose how you wish to pay. Once payment has been made you will receive an email with confirmation of your order and payment transaction.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors, images and size of our products that appear at the store. We cannot guarantee that your computer monitor or the lighting at the time of photographing will/has not affected the true colour of the product.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where it may be prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Gift Vouchers
Miss Ellen’s vouchers can be used online and in store (137 Il-Lunzjata Street Hamrun) however, please note that they cannot be redeemed for cash or refunded.
If purchases do not meet the value of the voucher the balance will be left on it, the voucher expiry date will remain the same.
If our order is above the voucher value the remainder will need to be paid using one of the above-mentioned methods of payments.
Services and pricing
Our product prices are subject to change without notice.
We reserve the right at any time to modify or discontinue a service (or any part or content thereof) without prior notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service.
Shipping Information
Orders will be packed and dispatched in approximately 1-3 working days.
Deliveries within Malta are done using our own delivery service.
If you wish to make any amendments to you order, please contact us directly.
International orders will be shipped using Malta Postal Service or Courier. We take no responsibility for any items which are lost during shipping. If you have concerns about standard postal service we suggest you opt for registered traceable postage.
International orders usually take 1-2 weeks to arrive but can take longer. For example, if going through customs, this time frame can be extended for up to 4-6 weeks.
If you have opted for tracked shipping your local postal services will also use the tracking number.
Incorrect /Damaged Items
If you receive an incorrect or damaged item please contact us within 48 hours of receipt. Please include your order number and a description of the item(s) in order for us to either replace or refund the item(s) in question.
Contact: [email protected] or +356 2713913
Returns
If you are unhappy with the products you have received, we will offer you a full refund if items are returned to us within 30 days of receipt.
Items must be unopened and in their original packaging. Please note that we are unable to accept returns of loose candy sold by weight (due to hygiene reasons).
Secure Website
All information and orders on our website are handled by a secured server with all information encrypted before it is sent.
Complaints & Feedback
We take pride in offering excellent products and customer service and always endeavor to improve these wherever possible. We are grateful to receive any positive or negative feedback you may wish to provide us.
If you have a complaint about our products, please contact us at the details provided below and we will endeavor to resolve your issue within 5 working days to your complete satisfaction.
Contact: [email protected] or +356 2713913
Third party sites
We may include links on our website to other site and services. Please note that we take no responsibility for any content on these sites nor for their terms and conditions.
Website Hosting Details & Security
Our store is hosted by MaltaCode. The web server that hosts our site/store is a managed webserver in a datacenter in The Netherlands. WordPress and Woocommerce provide us with the online e-commerce platform that allows us to sell our products and services to you. The web server, WordPress and Woocommerce are constantly updated to the latest security updates and behind a robust firewall. Our site has an Commodo SSL Certificate installed that ensures a safe, encrypted connection for our visitors.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways (we use Stripe, PayPal & Apple Pay) and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you also read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Liability
All information or descriptions on our site are for guidance purposes only. You, the customer, takes responsibility for determining whether such information and advice applies to your circumstances. We take no responsibility for any allergies or accidents caused by the consumption, handling or exposure to products we sell. The onus at all times is on the customers to read the information provided before consuming or handling our products.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Intellectual Property
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Miss Ellen’s.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Our site relies on our web server to ensure our site is uninterrupted and error free.
Privacy Policy
We collect the personal information you give us such as a name, address, email address and phone number, during the buying and selling process of our online store.
When you browse our online store, your computer’s internet protocol (IP) address
provides us with information that helps us learn about, among other things, your browser and operating system.
Email or postal marketing (if applicable): we may send you emails/postal material about our store, new products and other updates; you may choose to opt out of receiving these updates at any time.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you thereby consent to our collecting it and using it for that specific reason.
If we ask for your personal information for a secondary reason, such as marketing or promotions, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
By providing us with your phone number you are giving us consent to contact you in relation to your order including product availability and delivery.
Consent Withdrawal
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] with the words “Unsubscribe” in the subject line.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Changes to our Privacy Policy
We suggest you review our Privacy Policy frequently as we may modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]
Competitions
